FAQ
The Ins And Outs of How We Do Business
Frequently asked questions
Can Cleanify staff clean the house whilts I'm out?
Cleanify cleaners go through a background checking process, so you can trust them to clean your home whilst you are out. If you book in for a regular visit you can give them a spare key on your next cleaning visit and once they have your keys they can clean while you're out. Alternatively you can leave your keys somewhere safe, with a concierge or in a key safe and inform us where the keys will be when you book. If you book in for a single cleaning session, you will need to be home to let the cleaner in.
What services can my Cleanify cleaner not provide?
Can I reschedule or cancel the clean?
Will I always have the same cleaner?
Billing & Pricing
Find The Best Package For Your Budget
Payments Accepted
We currently accept Visa, Mastercard and American Express payment cards, however we are unable to process any pre-paid cards.
Cancellation Policy
Your Agreement/Contract will continue as long as you need. Ideally 2 weeks notice is required to enable us to find alternative employment for your cleaner.
Satisfaction Guarantee
We provide the best cleaning services in London. If you are not fully satisfied for any reason with your cleaning, just inform the office and we will find another cleaner for your premises or schedule a cleaning session free of charge.